Biblionet Groningen: lending supported by direct debit
Biblionet Groningen digitized the mandate step for library members and gained more control, less error-prone processing, and a smoother overall flow.
Paper mandate forms were error-prone, got lost easily, and had to be processed manually. That took time and gave the team little visibility into who had or had not already completed a mandate.
With PayIBAN, the mandate step became digital and was connected to the library system. That allowed Biblionet to align the process better with its own administration while also giving members a simpler route to complete.
Biblionet can now see more quickly who has completed a mandate and notices that members are more likely to actually finish that step.
Besides less manual processing, that delivers more control, time savings, and a stronger basis for further digitization, such as invoices with payment links.